Account & Data Deletion

Last Amended: June 17, 2026

This page explains how to permanently delete your Fernly account and the personal data associated with it. We honor your right to erasure (the “Right to be Forgotten”) as described in our Privacy Policy.

1. Delete From Within the App

If you created an account, you can request deletion directly inside the application:

• Open the App and go to the Profile / Settings screen.
• Select Delete Account.
• Confirm the request when prompted.

Once confirmed, your account is deactivated immediately and queued for permanent deletion.

2. Request Deletion by Email

You may also request deletion at any time by emailing us at winxjsc@gmail.com with the subject line “Account Deletion Request.” Please send the request from the email address registered to your account, or include the username and email associated with it.

For your safety, we may require identity validation before executing the request. We will confirm completion by email, typically within 30 days.

3. What Data Is Deleted

Upon a verified request, we permanently delete the personal data linked to your account, including:

• Your account credentials (username, email, and password records).
• Images and content you uploaded, along with their associated metadata.
• Profile details, preferences, and saved in-app activity.
• Support communications tied to your account.

4. What May Be Retained

Certain records may be retained where required by law or for legitimate operational needs, including:

• Minimal transaction and billing logs needed for tax, accounting, and regulatory compliance.
• Anonymized or aggregated analytics that can no longer be linked back to you.
• Information necessary to prevent fraud, resolve disputes, or enforce our agreements.

Retained records are kept only as long as legally required and are then securely deleted.

5. Subscriptions

Deleting your account does not automatically cancel any active subscriptions. Subscriptions are managed by the app store and must be cancelled separately through your Apple App Store or Google Play account settings. See our Terms of Use for details.

6. Contact

For any questions about account or data deletion, contact our support team at winxjsc@gmail.com.